Taking applicationsVoice Support·Posted 15h ago
Overnight Customer Experience Representative, Brokerage Services
RobinhoodVerified company
Denver, CO, United States
Pay
$28–$33/hr
Job type
Full-time · On-site
Hours
US hours
Location
Denver, CO, United States
Open to people in the United States
EnglishMid level
About the role
Overnight customer experience role supporting brokerage customers by phone, email, and chat on topics including equities trading, margin, and options. It requires active FINRA Series 7 and 63 licenses and includes in-person onboarding in Denver or Westlake before remote overnight shifts.
What you'll do
- Support customers by phone, email, and chat
- Act as the voice of the customer to improve service
- Develop expertise in complex financial concepts
- Help customers with equities trading, margin, and options issues
What you'll need
- Active FINRA Series 7 and 63 licenses
- Excellent customer service skills
- Strong written and verbal communication
- Ability to adapt to phone and written channels
- Self-starter comfortable with ambiguity
- Schedule flexibility including evenings and weekends
Skills
Customer serviceWritten and verbal communicationEquities trading knowledgeMargin and options knowledgeEmpathyDe-escalationMultitaskingIndependent judgment
Benefits
Health insurancePerformance bonusEquity ownership401(k) matchingPaid time offCareer growthLifestyle walletFertility and mental health benefits
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