Taking applicationsVoice Support·Posted 14h ago
Sr Admin & Customer Service Executive (Bilingual: CN & EN) | Remote
FastLane GroupVerified company
Malaysia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Malaysia
MandarinEnglishSenior level
About the role
A remote senior admin and customer service role supporting clients through Singapore PR and citizenship applications. It requires five years of client-facing experience and strong spoken and written Mandarin and English.
What you'll do
- Manage Singapore PR and Citizenship applications
- Collect, verify, and organize client documents
- Guide clients on documentation requirements and procedures
- Draft personalized cover letters
- Ensure applications are accurate, complete, and compliant
- Respond to client inquiries and coordinate follow-up
- Maintain digital records and application trackers
- Support ad hoc administrative duties
What you'll need
- Minimum Diploma in a related field
- Minimum 5 years in customer service, administration, or client-facing work
- Strong spoken and written Mandarin and English
- Strong communication and interpersonal skills
- Attention to detail with high-volume documentation
- Good organization and time management
- Comfortable working independently remotely
Skills
Customer serviceAdministrationDocument managementClient communicationImmigration application guidanceCover letter draftingRecord keepingTime management
Benefits
Fully remoteQuarterly performance bonusMedical claimsBirthday allowanceCareer growth and development
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