Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative
Virtual AssistVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishMid level
About the role
A remote customer service representative role handling phone, email, SMS, and chat support while managing customer records in JobNimbus CRM. It requires at least two years of customer service, virtual assistant, or administrative experience, clear English, and a static IP through a VPN.
What you'll do
- Handle inbound and outbound customer communication via phone, email, SMS, or chat
- Provide professional and timely customer support
- Update and manage customer information in JobNimbus CRM
- Follow company SOPs, scripts, and workflows
- Schedule appointments and coordinate follow-ups
- Monitor inquiries and resolve tickets or requests promptly
- Document customer interactions and updates in the CRM
- Assist with lead management and pipeline tracking
What you'll need
- At least 2 years of customer service, virtual assistance, or administrative support experience
- Excellent verbal and written English communication skills
- Neutral or minimal accent
- Experience using CRM platforms, preferably JobNimbus
- Ability to follow SOPs and structured workflows with high accuracy
- Proficient in Google Workspace or Microsoft Office Suite
- Stable internet connection and quiet work environment
- Access to a static IP address through a reliable VPN provider
Skills
Customer serviceCRM managementJobNimbusEnglish communicationSOP adherenceAppointment schedulingData entryGoogle Workspace or Microsoft Office
Benefits
Work from homeSupportive and collaborative work environmentOpportunity to contribute to a growing business
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.