Taking applicationsVoice Support·Posted 8d ago
Contact Centre Agent
London International Patient Services
On-site — Heliopolis, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Heliopolis, Cairo, Egypt
EnglishMid level
About the role
Contact centre agent handling patient calls, emails, appointment scheduling and service sales for a healthcare provider. The role is on-site in Heliopolis, Cairo and requires fluent English plus customer service experience.
What you'll do
- Answer incoming calls, emails, and messages from patients
- Schedule appointments and match patients with consultants
- Promote and sell LIPS healthcare services
- Maintain patient records in Compucare and other systems
- Explain procedures and answer patient questions
- Resolve patient issues and escalate complex cases
- Obtain payments and authorization codes before confirming appointments
- Conduct follow-up calls to confirm appointments
What you'll need
- Fluent English
- Bachelor's degree in a related field
- Customer service or contact center experience
- Sales experience preferred
- MS Office Suite knowledge
- Sales aptitude
- Strong organizational and multitasking abilities
- Empathy, interpersonal skills, and ability to work under pressure
Skills
Patient communicationAppointment schedulingSales and promotionMS OfficeProblem resolutionMultitaskingEmpathyInterpersonal skills
About London International Patient Services
London International Patient Services is a partnership of London teaching-hospital consultants that helps international patients arrange treatment in London. Its Heliopolis (Cairo) office runs a contact centre for patient enquiries.
Healthcare Services51-100 employeesHQ: London, United Kingdom
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