Taking applicationsVoice Support·Posted 15h ago
Billing Support Specialist (Paris Office)
AircallVerified company
Paris Office, France
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Paris Office, France
FrenchEnglishEntry level
About the role
Billing Support Specialist in Aircall’s Finance team, handling customer billing and payment inquiries such as invoices, receipts, credit notes, and payment processing. The role is hybrid and requires two days per week in the Paris office, with French and English fluency required.
What you'll do
- Resolve customer billing and payment inquiries
- Assist customer-facing teams with invoicing and payment topics
- Maintain accurate customer account balances
- Collaborate with Accounts Receivable and Cash Collection teams
- Build professional customer relationships
- Maintain knowledge of billing and payment processes
What you'll need
- Fluency in French and English
- First experience in B2B SaaS customer support or relevant experience
- Excellent written and verbal communication
- Experience with ticketing tools and support systems
- Strong technical aptitude
- Analytical mindset
- Strong time management and prioritization
- Comfortable working cross-functionally in an international remote environment
Skills
Billing and payment inquiry resolutionInvoicing and subscriptionsTicketing and support systemsTechnical aptitudeAnalytical investigationWritten and verbal communicationTime managementCustomer empathy
Benefits
Career growthWork-life balanceFast-learning environmentMulticultural teamCompetitive salary package
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