Client Support Specialist (Workplaces ‑ B2B) (Remote (South Africa))

A full-time remote B2B client support role for healthcare workplace customers, handled over voice and email. The job involves resolving shift, payment, and platform issues using Zendesk and the Clipboard portal, with all experience levels considered.

• Engage Workplace customers over voice and email
• Resolve shift, payment, and platform issues
• Navigate Zendesk and Clipboard portal
• Investigate cases and log clear internal notes
• Troubleshoot issues and escalate when necessary
• Develop deep product and process expertise
• Collaborate with Billing, Account Management, and Worker Operations
• Uphold company values in every interaction

• Customer-centric mindset
• Clear professional English, spoken and written
• Proactive problem-solving
• High accountability
• Ability to handle business customers professionally
• No specific degree required
• Open to candidates of all experience levels

Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.