B2B Customer Service Representative – Sales Appointments ‑ Outbound ‑ Remote USA

TTEC is hiring a remote outbound B2B sales appointment setter to contact small business customers and prospects, identify needs, and schedule appointments with sales consultants. It pays $18.50/hour base plus performance bonus and requires US residency, contact center experience, and sales or appointment-setting experience.

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions about business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may fit
• Capture clear notes for follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

• High school diploma or equivalent
• 1+ year of post-secondary education or 1+ year of sales experience
• 2+ years of contact center experience supporting inbound and outbound interactions
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills
• Ability to navigate multiple computer systems
• Sales, appointment-setting, lead generation, or quota-based experience
• Reliable high-speed internet with at least 30 Mbps download and 15 Mbps upload

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.