Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Mexico)
Wing AssistantVerified company
Mexico City, Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico City, Mexico
EnglishSpanishEntry level
About the role
Remote bilingual customer service role handling inbound and outbound calls, resolving customer concerns, and maintaining customer account records. The job is open only to applicants located in Mexico and LATAM, with 20-40 hours per week and pay based on experience.
What you'll do
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships with customer accounts
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions and update accounts
- Follow communication procedures, guidelines, and policies
- Engage customers
- Ad hoc tasks
What you'll need
- At least 1 year of customer service experience in B2C or B2B
- Excellent English communication skills, at least B2 level
- Excellent phone, email, and instant messaging skills
- Tech savvy and familiar with CRM, desktop sharing, and cloud services
- Experience with MS Office word processing and spreadsheets
- Knowledge of Google Calendar and scheduling
- USB noise-cancelling headset, webcam, and computer with 1.8 GHz processor and 4GB RAM
- Main internet at least 25 Mbps wired and backup at least 10 Mbps
Skills
Inbound and outbound callsCustomer issue resolutionCRM toolsMS OfficeGoogle CalendarPhone, email, and instant messagingRecord keepingAttention to detail
Benefits
Paid trainingPerformance bonusCareer growthRemote workHoliday & overtime payReferral programUpskilling opportunitiesSupportive team
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