Taking applicationsVoice Support·Posted 15h ago
Customer Support Specialist
UpCodesVerified company
North America, United States
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
North America, United States
Open to people in the United States
EnglishMid level
About the role
UpCodes is hiring a full-time Customer Support Specialist to handle phone, live chat, and email support for users of its compliance and product research platform. The role focuses on troubleshooting, customer advocacy, and improving support documentation while working closely with product, content, and engineering teams.
What you'll do
- Run point on the support phone line, live chat, and email inbox
- Work with Product, Content, and building-code expert teams to answer user questions
- Troubleshoot and report potential bugs to Engineering
- Share customer feedback internally to inform product roadmap and strategy
- Improve internal support documentation and processes
- Expand the external knowledge base
What you'll need
- Minimum 2–4 years of experience in a customer-facing role
- Fluent in modern cloud-based work tools such as Google Workspace and Slack
- Comfortable with technical subscription management, billing, and customer account tools
- Extremely organized and detail-oriented
- Fantastic communicator and conversationalist
- Willingness to learn as product and processes evolve
- Good sense of humor and down-to-earth personality
- Hustling mentality
Skills
Customer supportPhone supportLive chat supportEmail supportTroubleshootingSaaS toolsSubscription managementSupport documentation
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