Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Weekend Shift) ‑ English + European Languages
NuitéeVerified company
Barcelona, Spain
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Barcelona, Spain
EnglishMid level
About the role
A full-time customer service role handling urgent traveler inquiries by phone, email, and chat, mainly during weekend coverage. It requires at least three years of customer service experience and fluency in English, with an additional European language as an advantage.
What you'll do
- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely solutions
- Coordinate with internal teams, hotels, airlines, and partners
- Maintain accurate records of incidents and resolutions
- Monitor emergency cases to ensure resolution within SLA
- Contribute to process improvements for the Emergency Team
What you'll need
- At least 3 years of customer service experience
- Fluent in English
- Additional European language is an advantage
- Experience handling escalations and urgent customer situations
- Calm under pressure and sound decision-making
- Clear communication across phone, email, and chat
- Highly organized and detail-oriented
- Experience with Zendesk or similar CRM tools
Skills
Phone, email, and chat supportEscalation handlingZendesk or similar CRMTravel disruption resolutionIncident documentationSLA monitoringProcess improvementMultilingual communication
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