Customer Service Representative (Chennai)

A full-time customer service representative role in Chennai, India, handling inbound and outbound calls or online customer contacts. The job focuses on routine customer issues, account documentation, and possible content moderation work.

• Handle inbound calls, outbound calls, or internet customer contacts
• Clarify customer requirements and resolve routine problems
• Greet customers professionally and build rapport
• Maintain basic knowledge of client products and services
• Document accounts and track information in a call tracking database
• Offer additional products or services
• Participate in activities to improve customer satisfaction
• Review and moderate content if assigned to a Content Moderator role

• Graduate or undergraduate in any discipline
• 0 to 3 years of relevant experience
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multi-task and adapt to changes
• Patience and a professional tone with customers
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.