Customer Experience Specialist
Clipboard HealthVerified company
Remote — Africa, Central & South America, the Caribbean
Pay
$5.5–$9.8/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Africa, Central & South America, the Caribbean
About the role
Support the 400,000+ healthcare professionals who pick up shifts through Clipboard's app, over chat, voice and email. Fully remote and open to candidates across Africa; the team runs 24/7, so you work 5 days out of 7 including weekends.
What you'll do
- Support healthcare workers across chat, voice and email
- Resolve shift, payment, onboarding and platform issues in real time
- Investigate cases in Zendesk and Salesforce and keep clear notes
- Troubleshoot independently before escalating
- Guide new professionals through onboarding
- Flag recurring issues and workflow gaps
What you'll need
- Fluent, professional written and spoken English
- Strong customer service instincts
- Quick to learn new tools and workflows
- Calm under pressure, with strong attention to detail
- Comfortable across chat, voice and email
- Available 5 days a week including Saturdays and Sundays
Skills
Benefits
About Clipboard Health
Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.
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Applications close on 13 November.