Customer Support Specialist – AI Assisted
Hire HangarVerified company
South Africa, Morocco, Colombia, Chile +5 more
Pay
Not listed
Job type
Contract · Remote
Hours
US hours
Location
South Africa, Morocco, Colombia, Chile +5 more
About the role
A remote customer support role handling email, chat, and ticketing with AI-assisted tools for global companies. It requires prior remote experience with US or UK companies and fixed 8:00 AM–4:00 PM EST working hours.
What you'll do
- Provide customer support via email, chat, and ticketing systems
- Use AI tools to draft, summarize, and optimize responses
- Resolve order, product, and account inquiries
- Escalate complex issues and collaborate with internal teams
- Maintain accurate support records and ticket documentation
- Follow support workflows, SLAs, and quality standards
- Improve AI prompts, macros, and support processes
What you'll need
- Hands-on customer support experience
- Experience using AI tools for communication or workflow efficiency
- Prior remote work experience is mandatory
- Experience working with US or UK-based companies
- Familiarity with Slack, Zoom, Google Workspace, and Asana or similar
- Strong written communication and attention to detail
- Ability to work fixed EST hours 8:00 AM–4:00 PM
Skills
Benefits
About Hire Hangar
Hire Hangar connects remote talent with vetted, fast-growing companies (mostly US-based) for long-term roles in customer service, technical support, sales and operations. It hires contractors across Latin America, Africa (including Egypt, Morocco and South Africa) and the Philippines. Every application includes a short recorded video, which is the first step of the interview process.
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