Call Center Representative
QNB EgyptVerified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Giza, Egypt
About the role
On-site call center role in Giza, Egypt handling customer inquiries, requests, and complaints for QNB Egypt. It includes cross-selling, documentation, escalation, and compliance duties; no remote, shift, or pay details are stated.
What you'll do
- Handle customer inquiries and requests
- Escalate issues to Team Leader
- Provide product and service information
- Cross-sell products and services
- Document call information in relevant systems
- Send inquiries, requests, appointments, and referrals to network and head office
- Process complaints according to Contact Center processes
- Assist or replace Customer Service Team Leader when needed
What you'll need
- Bachelor’s degree in Marketing, Business Administration, or Commerce (English section)
- Graduation year 2024, 2025, or 2026
Skills
About QNB Egypt
QNB Egypt is the second largest Egyptian private sector bank, established in April 1978 and one of the subsidiaries of QNB Group, the largest financial institution in the Middle East and Africa. QNB Egypt provides its services for more than 1,752,585 clients served by 7,370 banking professionals with a network of 234 branches, along with 930 ATMs and 45,042 Point-of-Sale to serve clients nationwide.
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