Advisor I, Customer Service – Malay (Cyberjaya)

Customer service advisor handling inbound and outbound calls and online inquiries for Malay-speaking customers. The role is based in Cyberjaya, Malaysia, and focuses on routine problem resolution, KPI targets, and product/service support.

• Handle customer contacts via inbound calls, outbound calls, or internet
• Clarify customer requirements and provide routine resolutions
• Meet contractual KPIs
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Offer additional products and/or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.