Advisor I, Customer Service German

A German-speaking customer service advisor handling inbound and outbound calls and internet inquiries to resolve routine product and service issues. The role is entry-level, based in Kuala Lumpur, and focused on meeting KPIs while documenting customer interactions.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and provide appropriate resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately and track information in a call database
• Offer additional products and services
• Meet contractual KPIs

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multi-task and adapt to changes quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.