Customer Advisor ‑ Customer Service ‑ Marrakech ‑ French / English
ConcentrixVerified company
Marrakech, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Marrakech, Morocco
About the role
Inbound customer service advisor role in Marrakech handling phone, email and chat, resolving complaints and helping retain customers. It requires fluent French and English and offers bonuses, health insurance, transport, and remote work after an integration period.
What you'll do
- Answer customer questions by phone, email or chat
- Identify and handle requests or complaints
- Provide personalized solutions to retain customers
- Share customer feedback to improve services and processes
What you'll need
- Perfect command of French and English, written and spoken
- Excellent communication skills
- Organized and autonomous
- Positive attitude
- Skilled with digital tools
- Curious about adopting new technologies
- Passionate about customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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