Taking applicationsVoice Support·Posted 14h ago
Client Service Specialist
FiservVerified company
Mississauga, Canada
Pay
$16.5–$20.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Mississauga, Canada
EnglishEntry level
About the role
A full-time on-site Client Service Specialist role in Mississauga, Canada, providing Tier 2 support for product, billing, account, and service issues across inbound calls and other channels. It requires Canadian work authorization and offers extended health benefits, RRSP matching, and a stated salary range of CAD 48,000–60,000.
What you'll do
- Respond to inbound calls and customer inquiries
- Provide product, service, billing, and account information
- Troubleshoot and resolve customer issues
- Document interactions in CRM in real time
- Meet call-handling and customer satisfaction targets
- Handle complaints with empathy
- Collaborate with team members and other departments
What you'll need
- 1+ years client support, customer service operations, or contact center experience
- 1+ years using CRM or case management platforms
- 1+ years troubleshooting account, billing, and service issues
- 1+ years documenting cases and client communications in real time
- 1+ years using Microsoft Office applications
- 1+ years working with service level metrics or queue management tools
- Must be legally authorized to work in Canada
- No visa or work permit sponsorship
Skills
Customer serviceCRM case managementTroubleshootingBilling and account supportCall handlingMicrosoft OfficeQueue managementClear documentation
Benefits
Paid time offHealth insuranceRRSP matchEmployee stock purchase planEmployee Assistance ProgramWellness programRecognition programDisability insurance
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.