Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor ‑ One Makati XTRA 2026
ConcentrixVerified company
Makati City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Makati City, Philippines
EnglishEntry level
About the role
A full-time customer service advisor role handling inbound and outbound calls, chat or internet inquiries and routine product support. It is based in Makati City, Philippines, and requires rotating shifts.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems
- Clarify customer requirements
- Greet customers professionally
- Maintain basic product knowledge
- Document accounts and call information
- Offer additional products or services
- Meet contractual KPIs
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong computer navigation skills and PC knowledge
- Written and verbal communication skills
- Attention to detail
- Ability to multitask
- Ability to rotate shifts
- Tolerance for repetitive, fast-paced work
Skills
Customer serviceCommunicationComputer navigationMultitaskingAttention to detailEmpathyTeamworkAdaptability
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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