Taking applicationsVoice Support·Posted 15h ago
Customer Service Agent
DATAMARKVerified company
Mumbai, Maharashtra, India
Pay
$0.5–$1.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Mumbai, Maharashtra, India
EnglishMid level
About the role
Customer service role handling inbound calls, determining caller language needs, entering customer information, accessing databases, and transferring calls to the appropriate staff. It is remote but only candidates residing in Mumbai will be considered, with health insurance, paid time off, and a performance bonus.
What you'll do
- Determine the language needs of the caller
- Enter appropriate customer information as needed
- Access appropriate databases
- Transfer calls quickly to the appropriate staff member
- Provide additional assistance when needed
What you'll need
- Excellent customer service, communication, and interpersonal skills
- Ability to enter and access information using a computer terminal while responding to customer needs
- Excellent keyboarding skills
- Professionalism, accuracy, and speed are essential
- Excellent command of the English language
- Only candidates residing in Mumbai will be considered
Skills
Customer serviceCommunicationInterpersonal skillsKeyboardingAccuracySpeedComputer data entry
Benefits
Health insurancePaid time offWork from homePerformance bonus
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