Customer Service Advisor – German Speakers ‑ Alexandria
ConcentrixVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
A full-time on-site customer service advisor role in Alexandria, Egypt, supporting clients by phone, email, and chat in German and English. It offers transportation, medical and social insurance, and a fast track to promotion within six months.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Resolve routine customer problems
- Assist with inquiries, order processing, and troubleshooting
- Maintain product and service knowledge
- Document customer accounts accurately
- Meet contractual KPIs
- Identify additional product or service opportunities
- Build positive customer experiences
What you'll need
- German and English, written and verbal
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in fast-paced performance-driven environment
- Strong multitasking and prioritization
- Basic computer skills
- Flexible to work rotating shifts
- Detail-oriented and dependable
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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