Taking applicationsVoice Support·Posted 14h ago
Customer Success Specialist
Twist BioscienceVerified company
Remote, United States
Pay
$42–$53/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, United States
Open to people in the United States
EnglishMid level
About the role
A customer success role supporting sales teams and clients through onboarding, training, inquiries, reporting, and account management. It is a remote US-based position requiring 3-6 years of relevant experience and offers a California pay range of $87,000-$110,000 plus incentives.
What you'll do
- Support customer onboarding and training
- Respond to customer and internal inquiries
- Assist sales team with data entry and document management
- Create tailored quotations and maintain pricing database
- Monitor customer health and satisfaction
- Create and maintain reports and dashboards
- Track strategic account orders in production pipeline
- Manage client information and interactions in CRM
What you'll need
- 3-6 years experience in sales, account management, customer success, or client relations
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Proficiency with office software such as Microsoft Office Suite
- Familiarity with CRM software is a plus
- Self-motivated and able to work independently and in a team
- Proactive and resourceful problem-solving approach
- Bachelor's degree in a relevant field preferred
Skills
CRM softwareMicrosoft Office SuiteWritten and verbal communicationRelationship buildingReporting and dashboardsOrganizational skillsProblem-solvingCross-functional collaboration
Benefits
Performance bonusCareer growthOn-the-job trainingCollaborative work environmentCompetitive salary
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