Customer Service Specialist | Game Support | Curitiba/PR (On‑site)
ConcentrixVerified company
Curitiba, Brazil
Pay
$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Curitiba, Brazil
About the role
On-site customer service role in Curitiba, Brazil, supporting game customers by voice and chat and resolving cases. It offers paid training, fixed monthly pay from R$2,200 plus variable compensation, and benefits such as medical/dental assistance and career development.
What you'll do
- Serve customers by voice and chat
- Understand questions and needs to guide solutions
- Handle cases with empathy and focus on resolution
- Record information accurately in the system
- Follow up on requests through resolution
- Use different systems and digital tools
- Collaborate with the team for quality and improvements
- Develop customer service and communication skills
What you'll need
- Complete high school education
- 18 years or older
- Good oral and written communication
- Active listening and empathy
- Good typing and ease using simultaneous systems
- Familiarity with technology and willingness to learn
- Organization and attention to detail
- Availability to work on-site in Curitiba and different shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.