Senior Customer Service Advisor – instashop
talabatVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A senior customer service advisor role at instashop/talabat, handling inbound calls, messages, and basic troubleshooting for customers and partners while mentoring associates and supporting floor operations. It is listed as a full-time, on-site position in Cairo, Egypt, with rotational shifts including weekends.
What you'll do
- Handle calls and messages from customers, partners, and prospects
- Provide high-quality customer service and answer enquiries
- Act as a role model and mentor to Associates and Coordinators
- Provide floor support and assist the team leader with complex situations
- Collaborate with rider support and merchant teams for timely order delivery
- Meet customer service metrics such as response time and satisfaction
- Support partners via calls, emails, chats, and basic IT troubleshooting
- Escalate repeated failure patterns to the Escalations team or line manager
What you'll need
- Bachelor's degree
- Customer service experience is a plus
- Strong English communication, verbal and written
- Ability to multitask and handle high call volumes
- Effective time management and organizational skills
- Exceptional interpersonal and problem-solving skills
- Flexible schedule and rotational shifts including weekends
Skills
About talabat
talabat, part of Delivery Hero, is a leading food, grocery and q-commerce platform in the Middle East. In Egypt it runs talabat Mart and instashop, with Cairo teams in customer care, live operations, sales and account management.
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