Taking applicationsVoice Support·Posted 14h ago
Support Associate (Sofia)
WoltVerified company
Sofia, Bulgaria
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sofia, Bulgaria
BulgarianEnglishEntry level
About the role
Full-time Support Associate role in Wolt's Sofia office, handling live chat and phone support for customers, courier partners, and venues in the Bulgarian market. It requires fluency in Bulgarian and English and shift work across mornings, evenings, and weekends, with no work-from-home option.
What you'll do
- Support customers, courier partners, and venues via live chat and phone for the Bulgarian market
- Ensure delivery operations run smoothly
- Develop the support function with the support team and other Wolt teams
What you'll need
- Fluent in Bulgarian and English
- Great communication skills with a personal touch
- Customer-obsessed and team-oriented mindset
- Fast learner with multitasking ability
- Comfortable in a fast-paced environment
- Able to work shifts in mornings, evenings, and weekends
- Must work directly from the office
Skills
Live chat supportPhone supportCommunicationMultitaskingCustomer focusTeamworkFast learning
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