Taking applicationsVoice Support·Posted 14h ago
Customer Support Agent ‑ German Speaking ‑ Consumer Team
SumUpVerified company
Barcelona, Spain
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Barcelona, Spain
EnglishGermanEntry level
About the role
Customer support agent on SumUp's new Consumer team, handling email and chat inquiries in English and German from the Barcelona HQ. The role is on-site in Spain and focuses on troubleshooting, process improvement, and cross-functional escalation.
What you'll do
- Handle consumer inquiries via email and chat
- Provide fast, empathetic, and accurate answers
- Troubleshoot product issues and educate consumers
- Identify friction points and propose process improvements
- Contribute to the knowledge base
- Escalate bugs and complex issues to Product, Engineering, Risk, and Fraud teams
- Manage escalations and hand off to specialist teams
What you'll need
- Exceptional written and verbal communication in English and German
- Customer-centric mindset
- Minimum 6 months in customer support or service-oriented role
- Ability to handle inquiries and meet performance targets
- Collaborative team-player mindset
- Experience with at least one CS tool such as Zendesk, Salesforce, Intercom, or Freshdesk
- Comfort with Slack and Google Suite
- Ability to learn new tools quickly
Skills
English and German communicationEmail and chat supportTroubleshootingCustomer-centric problem solvingZendesk/Salesforce/Intercom/FreshdeskSlack and Google SuiteCross-functional collaborationProcess improvement
Benefits
€2,000 annual learning & development budgetMeal vouchers30-day sabbatical after 3 yearsReferral bonusesCareer growthDiversity and inclusion culture
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