Taking applicationsVoice Support·Posted 14h ago
Customer Support / Executive Assistant
MultiplyMiiVerified company
Remote Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote Philippines
EnglishMid level
About the role
A dual customer support and executive assistant role for a consumer brand, handling customer inquiries, refunds, shipping issues, and leadership administrative tasks. It is remote but limited to candidates located in the Philippines, with US business hours and benefits including HMO and 13th month pay.
What you'll do
- Manage customer inquiries through Gorgias and other channels
- Review and QA AI-generated customer responses
- Process refunds and order adjustments in Shopify
- Coordinate missing, delayed, or incorrect shipments with the 3PL
- Support wholesale, bulk, and retail purchase orders
- Provide day-to-day administrative support to leadership
- Manage action items, follow-ups, schedules, and priorities
- Coordinate with internal teams, vendors, and external partners
What you'll need
- 2+ years in customer support, executive assistance, operations, or similar
- Experience with 3PLs, shipping, fulfillment, or order management
- Experience with wholesale or retail orders
- Experience with Amazon or other marketplaces
- Strong written and verbal English communication
- Highly proactive with ownership and follow-through
- Strong organizational and time-management skills
- Comfortable with technology and AI-assisted tools
Skills
Customer supportExecutive assistanceOperations coordination3PL and order managementShopifyGorgiasAmazon or marketplacesAI-assisted support tools
Benefits
100% Remote Work13th Month PayHealth insuranceComprehensive fringe benefitsPaid time off
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