Customer Service Advisor ‑ Cyberwest 2026

A Customer Service Advisor role at Concentrix handling inbound and outbound calls and internet inquiries, resolving routine product and service problems. The position is based in Quezon City, Philippines, requires a high school diploma, and includes rotating shifts.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic product and service knowledge
• Document account information accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with attention to detail
• Ability to multi-task and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.