Advisor I, Customer Service ‑ Indonesia

A customer service advisor role handling inbound and outbound calls and online customer inquiries, resolving routine product or service issues for a client. It is a full-time, entry-level position based in Jakarta, Indonesia, with rotating shifts and no pay details listed.

• Handle inbound and outbound calls and internet inquiries
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in call tracking database
• Offer additional products and services
• Participate in customer satisfaction improvement activities
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.