Taking applicationsVoice Support·Posted 15h ago
Client Care Consultant
VisaVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bogota, Colombia
EnglishMid level
About the role
A full-time client care role at Visa in Bogota, Colombia, focused on resolving complex client issues and handling escalations across phone, email, chat and social media. It involves cross-functional project work, client advocacy and after-hours support as needed.
What you'll do
- Resolve complex client problems independently
- Handle escalated client issues and serve as escalation point
- Lead and assist department projects and cross-functional initiatives
- Collaborate with clients and internal stakeholders
- Advocate for Visa clients to internal teams
- Coordinate resources and resolve client inquiries promptly
- Educate clients on best practices and manage change requests
- Provide after-hours support as needed
What you'll need
- 5+ years relevant work experience with a Bachelor's Degree, or 2+ years with an Advanced degree, or 0 years with a PhD
- Experience handling escalated client issues and complex problem resolution
- Experience delivering high-value customer service and advocating for clients
- Experience leading or assisting department projects and cross-functional initiatives
- Experience collaborating with clients and internal stakeholders
- Experience coordinating resources and resolving client inquiries promptly
- Experience building relationships with key clients and stakeholders
- Experience identifying operational improvements and reporting project accomplishments
Skills
Client issue resolutionEscalation managementCross-functional collaborationRelationship managementPayment industry knowledgeDocumentationNegotiationProject leadership
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