Taking applicationsVoice Support·Posted 15h ago
Customer Care Specialist (Swedish Market)
TripadvisorVerified company
Barcelona, Spain
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Barcelona, Spain
SwedishEnglishMid level
About the role
Customer care role for Swedish-speaking customers, handling phone, email and chat requests about TheFork's reservation book, website and app. It is a full-time permanent position based in Barcelona with a hybrid working setup and health insurance.
What you'll do
- Answer incoming requests via phone, email and chat
- Assist customers with questions about the electronic reservation book, website or app
- Provide suitable answers or solutions based on customer needs
What you'll need
- Based in Barcelona
- Swedish at C2/Mastered level
- Fluency in English
- Knowledge of CRM tools
- Experience in a customer support environment
- High level of communication skills
Skills
Swedish C2/MasteredEnglish fluencyCommunication skillsCustomer careCRM toolsCustomer support
Benefits
Permanent contractFlexible working environmentCompetitive fixed salary and bonusLunch vouchersHealth insuranceLife & Disability InsuranceContinuous learning and developmentPaid parental and caregiver leave
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