Taking applicationsVoice Support·Posted 14h ago
Customer Experience Associate ‑ London
RampVerified company
London, UK, United Kingdom
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
London, UK, United Kingdom
EnglishMid level
About the role
Customer Experience Associate role at Ramp in London, UK, supporting finance software customers through live calls, email, and chat. The job emphasizes technical troubleshooting across payments and integrations, AI-tool use, and end-to-end ownership of escalations.
What you'll do
- Handle customer support via live calls, email, and chat
- Diagnose issues across payments, cards, travel, and accounting integrations
- Manage escalations end-to-end across internal teams
- Use Zendesk, internal tooling, and Slack workflows
- Use and give feedback on AI-powered CX tools
- Fix process gaps, SOPs, and knowledge base issues
- Communicate clearly with financially sophisticated customers
What you'll need
- Systems thinker who identifies root causes
- Active use of AI tools is a hard requirement
- High bar for speed, accuracy, and thoroughness
- Can discuss technical systems such as APIs and bank integrations
- Manage competing priorities without dropping issues
- Write clearly and concisely
- Comfortable on the phone
- Track record of exceeding CSAT, QA, and speed-of-service metrics
Skills
Systems thinkingAI toolsTechnical troubleshootingCustomer supportEscalation managementClear communicationZendeskPayments and accounting integrations
Benefits
Career growthAI tools and unlimited tokensCross-functional exposureTeam events and offsites
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