Taking applicationsVoice Support·Posted 14h ago
Property Casualty Customer Service Representative (Greensboro)
Brown & BrownVerified company
Greensboro, NC, USA, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Greensboro, NC, USA, United States
Open to people in the United States
EnglishMid level
About the role
A full-time property and casualty customer service role in Brown & Brown's Greensboro, NC insurance center, handling policy questions, billing, endorsements, and cross-sell referrals. It requires an active P&C license and at least two years of insurance customer service experience.
What you'll do
- Respond to customer inquiries about policies, coverage changes, certificates, auto ID cards, billing, and payments
- Process policy change requests and service-related matters
- Seek referrals from current customers and capitalize on cross-sell opportunities
- Document renewal, sales, and compliance documents in agency management systems
- Attend internal and client meetings as needed
- Follow agency guidelines, policies, and procedures
- Participate in training and continuing education
What you'll need
- Property & Casualty Producer Insurance License in good standing
- 2+ years of customer service experience in the insurance industry
- Comprehensive knowledge of personal lines insurance
- Proficient in Microsoft Windows environment including Word, Excel, PowerPoint, and Publisher
- Experience handling personal account renewals, service needs, and customer escalations
- Experience handling policy endorsement requests, mortgage changes, and Auto IDs
- Experience handling payments or billing questions
Skills
Personal lines insurance knowledgeMicrosoft Word, Excel, PowerPoint, PublisherPolicy endorsementsBilling and paymentsCustomer escalationsCross-selling and referralsAgency management systemsP&C insurance license
Benefits
Health insurancePaid time off401kTuition reimbursementStudent loan assistanceEmployee stock purchase planMental health supportPreferred partner discounts
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