Bilingual French Customer Support Representative (Volvo Car USA)
TTECVerified company
Mahwah, New Jersey, United States
Pay
$23/hr
Job type
Full-time · On-site
Hours
US hours
Location
Mahwah, New Jersey, United States
Open to people in the United States
About the role
Bilingual French/English customer support role for Volvo Car USA, handling roadside assistance and owner questions through phone, email, chat, and SMS. It is a full-time remote US position paying $23/hour with equipment and paid training provided.
What you'll do
- Coordinate towing and roadside services for owners
- Provide omnichannel customer support via voice, email, chat, and SMS
- Answer questions about product purchases or vehicle familiarization
- Resolve customer issues and complaints
- Escalate issues beyond scope to senior team members
- Document and code interactions in Volvo's proprietary software
- Advise managers of customer-handling trends or product/service concerns
- Complete additional tasks or projects as needed
What you'll need
- High school diploma
- Bilingual in French and English; pass written and oral assessments
- Minimum one year of customer service call-handling experience
- Excellent written and oral communication skills
- Experience working in a fast-paced team
- Ability to work independently and in a team
- Speed and accuracy when typing
- Ability to work well under pressure
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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