Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative ‑ Remote (Nutrition Products)
Premier NXVerified company
Canada
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Canada
EnglishEntry level
About the role
Remote customer service role for a nutrition account, handling consumer and healthcare professional inquiries by phone, email, webforms and social media. It is full-time Monday–Friday 8:00 AM–5:00 PM ET and requires authorization to work in Canada.
What you'll do
- Respond to consumer inquiries, complaints, compliments and product questions
- Support healthcare professionals with inquiries, complaints and order management
- Provide D2C support including order placement, status inquiries and Shopify assistance
- Escalate complex inquiries and complaints per SOPs
- Monitor and respond to social media inquiries and reviews
- Document customer interactions in CRM systems
- Coordinate fulfillment requests such as kits, coupons and reimbursements
- Follow established SOPs, work instructions and escalation procedures
What you'll need
- Previous customer service or contact center experience preferred
- Strong verbal and written communication skills
- Ability to manage multiple interactions and prioritize tasks
- Experience with Shopify, CRM platforms or e-commerce support preferred
- Familiarity with social media engagement and ratings/reviews platforms is a plus
- Strong problem-solving and attention to detail
- Ability to work independently and collaboratively
- Authorization to work in Canada is required
Skills
Customer serviceVerbal and written communicationOrder managementShopify/e-commerce supportCRM documentationSocial media customer engagementProblem-solvingAttention to detail
Benefits
Remote work
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