Customer Service ‑ Portuguese

A full-time customer service advisor role for Portuguese-speaking applicants, handling inbound and outbound calls or online customer inquiries. The job focuses on routine problem resolution, KPI targets, and account documentation; relevant experience is preferred but not mandatory.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Offer additional products and/or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.