Customer Service Advisor ‑ UPA 2026

Customer Support Associate handling inbound and outbound calls or online inquiries to resolve routine customer product and service issues. The role is full-time in Quezon City, Philippines, requires rotating shifts, and lists no pay or remote-work details.

• Handle inbound and outbound calls or internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements
• Greet customers professionally
• Document and notate accounts accurately
• Offer additional products or services
• Track information in call tracking database

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate written and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Work in a fast-paced, high-production environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.