Taking applicationsVoice Support·Posted 14h ago
🥥Customer Support Agent ‑ Job Code: 1788219107044
Coconut CareersVerified company
Philippines
Pay
$4–$6.5/hr
Job type
Part-time · Remote
Hours
US hours
Location
Philippines
EnglishMid level
About the role
Remote customer support role for an e-commerce/skincare brand, handling email, chat and eventually phone support, order edits, subscriptions and white-glove purchase help. Requires Shopify and Monday.com experience and English proficiency; pay is $650-$1100 per month for 20 hours/week on evening Pacific time.
What you'll do
- Manage customer email communication and support requests
- Navigate customer accounts, edit orders, and manage subscriptions/fulfillment
- Take over AI-initiated chat conversations and handle complex cases
- Support phone conversations as phone support is introduced
- Provide personalized white-glove purchase and support experience
- Build custom carts, apply discounts, and guide customers through purchases
- Read customer situations and respond with tailored recommendations and resolutions
What you'll need
- English proficiency with CEFR level
- Shopify experience
- Monday.com experience
- Empathetic, proactive, detail-oriented, customer-focused
- Strong communication skills
- Premium/white-glove customer service mindset
Skills
Customer email supportChat supportPhone supportShopifyMonday.comOrder managementE-commerce supportSkincare product knowledge
Benefits
Paid time offHealth insuranceLife insuranceMental health supportMaternity & paternity leave13th month payUS holidays offTeam experiences
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