Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist
FluentbeVerified company
Warszawa, Województwo mazowieckie, Poland
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Warszawa, Województwo mazowieckie, Poland
EnglishMid level
About the role
B2B customer support role at a language-learning company, handling business client tickets, onboarding new students, and feeding client feedback back to the IT team. It is fully remote with a fixed schedule and a choice of an 8:00 or 9:00 start, plus commission on top of base pay.
What you'll do
- Act as first point of contact and support for business clients
- Resolve client tickets on an ongoing basis
- Onboard new students efficiently
- Analyze client feedback and recommend improvements to the IT team
- Update and develop the knowledge base
What you'll need
- At least one year of B2B customer support experience
- Working knowledge of Excel formulas and pivot tables
- Familiarity with AI tools used in daily work
- Experience with CRM or ticketing systems
- English at B2+ level
- Professional communication with client-side contacts
- Ability to prioritize work independently
Skills
B2B customer supportExcel (VLOOKUP, pivot tables)AI toolsCRM and ticketing systemsClient communicationIndependent prioritizationKnowledge base development
Benefits
Fully remote workPerformance bonusChoice of 8:00 or 9:00 startFree language lessonsModern AI toolsFriendly atmosphere with short decision paths
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