Taking applicationsVoice Support·Posted 1mo ago
Customer Service Specialist
Hire Hangar
Argentina, Chile, Colombia, Egypt, Mexico, Morocco, Panama, Peru, Philippines, South Africa
Pay
Not listed
Job type
Contract · Remote
Hours
US hours
Location
Argentina, Chile, Colombia, Egypt, Mexico, Morocco, Panama, Peru, Philippines, South Africa
EnglishEntry level
About the role
Remote customer service role supporting guests of short-term vacation rental cabins in the Smoky Mountains. Requires evening and weekend availability on U.S. Eastern Time, handling guest messages, calls, and after-hours maintenance coordination.
What you'll do
- Monitor and respond to guest messages
- Answer guest calls
- Coordinate after-hours maintenance
- Escalate to owner or daytime team
- Log interactions and maintenance requests
What you'll need
- Prior guest communications, customer service, or hospitality experience
- Excellent written and spoken English
- Reliable during assigned hours
- Calm, proactive problem-solver
- Comfortable working from a knowledge base
- Weekend coverage non-negotiable
Skills
Guest communicationsCustomer serviceHospitalityProblem-solvingKnowledge base usagePMS (Guesty/Hostaway)Listing optimizationWritten and spoken English
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.