Fashion Support Consultant ‑ (Turkish speaking) ‑ Onsite ‑ GS02

A Turkish-speaking support role in Barcelona answering calls, emails and chats for a fashion brand's customers and boutiques, with calls logged and resolved within set SLAs. It is an onsite, fixed-term position with fully paid training, a set Monday-to-Friday 09:00–18:00 schedule and a yearly bonus on top of salary.

• Take incoming customer calls, emails, voicemails and chats and resolve demands
• Take incoming calls from boutiques and shops and resolve their demands
• Log call details in call management systems and resolve within SLA
• Maintain service and product knowledge for customer-specific applications
• Escalate potential service issues to a Mentor
• Provide cover for other agents when absent
• Attend regular team meetings

• Native level of Turkish
• Fluent level of English
• Working knowledge of Windows/MS Office and IT equipment
• Good disposition to work in a customer service environment
• Ability to listen to and understand customer needs
• Ability to own and progress calls to resolution or escalate
• Resistant to stress
• Onsite in Barcelona office

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.