Taking applicationsVoice Support·Posted 14h ago
Customer Care Agent Deutschland (m/w/d)
QontoVerified company
Belgrade, Serbia
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Belgrade, Serbia
GermanEnglishMid level
About the role
Customer Care Agent for Qonto's German market, handling complex banking cases such as account garnishments, blocked payments, and compliance checks. Based in Belgrade or remote within Serbia, it requires fluent German and good English plus at least one year of customer service experience.
What you'll do
- Handle complex customer requests
- Support payment services and transfers
- Prioritize VIP escalations
- Use knowledge bases to find accurate information
- Identify patterns and contribute to process improvement
What you'll need
- At least one year in customer-oriented work
- Experience with complex cases, ideally in finance or services
- Fluent German with excellent grammar and spelling
- Good English
- Customer orientation and empathy
- Detail orientation
- Resilience under high ticket volume
Skills
Customer servicePayment servicesAccount managementGerman languageEnglish languageAttention to detailEmpathyKnowledge base use
Benefits
Remote within SerbiaTwo office days per week in BelgradeEstablished team of over 100 employeesRegular team building eventsDirect impact on customer experienceFeedback influences product and process improvements
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