Fashion Support Consultant ‑ (Polish speaking) ‑ Onsite ‑ LE02

Onsite fashion-brand customer support role in Barcelona answering customer contacts by phone, email and other channels, with logging and escalation duties. It requires fluent Polish plus advanced English and offers a fixed-term 39-hour week, paid training and a yearly bonus on top of the base salary.

• Handle incoming customer interactions via phone, email and other channels
• Log all interactions and provide timely solutions within SLAs
• Maintain up-to-date knowledge of products, services and systems
• Identify and escalate complex cases

• Bilingual or proficient in Polish
• Advanced level of English
• Understanding of IT platforms, equipment and applications (Windows, MS Office, internet settings)
• Comfortable in a customer service environment
• Strong customer care skills including active listening and problem-solving
• Own customer requests through to resolution or escalation
• Onsite work in Barcelona

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.