Customer Service ‑ English (Izmirmerkez)

Inbound/outbound customer service role for Concentrix in Izmir, Türkiye, handling routine customer inquiries and resolving product or service issues. Requires English communication, PC navigation skills, and willingness to rotate shifts; no remote work is mentioned.

• Handle inbound and outbound customer calls
• Resolve routine customer problems
• Clarify customer requirements
• Greet customers professionally
• Maintain basic product knowledge
• Document and retrieve call information
• Offer additional products or services
• Meet contractual KPIs

• High school diploma preferred
• Three to six months relevant experience preferred
• Strong customer service orientation
• PC knowledge and computer navigation skills
• Ability to communicate in English
• Ability to rotate shifts
• Dependable with attention to detail
• Ability to work independently and in a team

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.