Taking applicationsVoice Support·Posted 3d ago
Client Support Analyst ‑ ZAP Solutions
Banyan Software
USA
Pay
$31.5–$36/hr
Job type
Full-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishMid level
About the role
This is a client-facing support analyst role for ZAP Solutions, a higher education software provider, handling client questions, system configuration, development coordination, QA, and documentation. It is a fully remote, full-time position that requires working EST hours and pays $65,000–$75,000 annually.
What you'll do
- Build strong client relationships and respond to questions
- Troubleshoot issues and manage client requests
- Implement routine to moderately complex configuration changes
- Create and manage development tickets with developers
- Test configuration changes, development updates, and system releases
- Maintain client-specific documentation
- Collaborate with Client Success, technical, implementation teams, and developers
What you'll need
- 5 to 7 years of experience
- Can work EST
- Fully remote
- Strong client service, communication, and relationship-building skills
- Analytical and problem-solving abilities
- Strong organizational skills
- Ability to learn complex systems
- Experience with software support, systems analysis, implementation, QA, or technical client services preferred
Skills
Client supportClient relationship managementSystem configurationDevelopment coordinationQuality assuranceDocumentationRequirements gatheringCross-functional collaboration
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