Customer Service Representative (English ‑ speaking) ‑ Hybrid ‑ EW01
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5–$11/hr
Job type
Full-time · Hybrid
Hours
EU hours
Location
Barcelona, Spain
About the role
Customer service role handling incoming calls and emails for a sport clothing client, logging cases and resolving them within SLA. Based in Barcelona with hybrid work after probation, full-time 39 hours/week, paid training, and a temporary contract through January 2027.
What you'll do
- Take incoming customer calls and emails
- Log call details into call management systems
- Provide response and resolution within SLA
- Maintain service and product knowledge
- Escalate potential service issues
- Ensure contractual SLA is maintained
What you'll need
- Proficient or bilingual in English
- Working knowledge of IT platforms and applications
- Good disposition for customer service
- Customer care skills
- Ability to own and progress calls to resolution
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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