Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor (English Speaker) (Lisboa)
Lisboa, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lisboa, Portugal
EnglishEntry level
About the role
Customer Service Advisor for Farfetch in Lisbon, handling customer queries by email, phone and chat for a luxury fashion marketplace. Requires at least one year of customer service experience, strong English and availability for late shifts.
What you'll do
- Act as first point of contact for customers
- Resolve queries across email, phone and chat
- Provide product and service information
- Own case resolution within company guidelines
- Manage demanding customers professionally
- Work with internal teams on customer needs
- Support team development and potential
- Contribute to a positive work environment
What you'll need
- Minimum 1 year customer service experience
- Excellent English written and spoken
- Good IT skills
- Strong communication skills
- Ability to resolve complex customer issues
- Multi-tasking and attention to detail
- Organizational and critical thinking skills
- Available to work late shifts
Skills
Customer serviceEmail, phone and chat supportProduct and service advisoryCase resolutionEmotional intelligenceIT skillsCommunicationMultitasking
Benefits
Training opportunitiesFlexible benefits program
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