Advisor I, Customer Service – Japanese (Kuala Lumpur Sentral)

A full-time customer service advisor role based in Kuala Lumpur, handling inbound and outbound calls for Japanese-speaking customers. The job focuses on routine problem resolution, call documentation, and meeting service KPIs, with shift rotation required.

• Handle inbound and outbound customer calls
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements
• Greet customers professionally
• Document and notate customer accounts
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills
• Ability to communicate effectively
• Dependable with attention to detail
• Ability to multi-task and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.