Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (Arabic & English)
BinanceVerified company
Jordan
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Jordan
ArabicEnglishEntry level
About the role
Binance is hiring Arabic- and English-speaking representatives to handle high-volume live chat and ticketing support for its cryptocurrency exchange users, including complaints and ID approval queries. The role is remote-first with rotating shifts, requires at least one year of customer service experience and a college degree, and asks for genuine interest in crypto.
What you'll do
- Handle high-volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines and policies
- Support other business units with customer liaison and document requests accurately
- Manage complaints, offer solutions within time limits and follow up to resolution
- Go the extra mile to engage customers
What you'll need
- Minimum 1 year customer service experience, preferably finance or e-commerce
- College degree or above
- Native-level Arabic and advanced English
- Cross-functional support experience is an advantage
- Honest, proactive, meticulous and team-oriented
- Strong communication skills and ability to work under pressure
- Willingness to work different work shifts
- Positive about the crypto industry
Skills
Live chat supportTicketing systemsComplaint resolutionCustomer documentationCross-functional collaborationCryptocurrency knowledgeCommunicationProblem solving
Benefits
Remote-first work-from-homeCompetitive salaryCompany benefitsCareer growthContinuous learningFlat global organization
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