Taking applicationsVoice Support·Posted 14h ago
Customer Service Agent ( English/ French) (Canada)
SezzleVerified company
Canada, Remote
Pay
$15.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Canada, Remote
EnglishFrenchMid level
About the role
A remote customer service agent role handling email, live chat, and phone support for Sezzle consumers. It requires fluency in English and French, 3+ years of support experience, and fixed shifts based on Central Standard Time; candidates must work from Canada.
What you'll do
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers
- Resolve basic to complex inquiries via email, live chat, and phone call
- Understand how customers use Sezzle services and provide feedback to Product and Development teams
- Act as an advocate for customers and report areas for product or process improvement
- Communicate trends to leadership and suggest innovative solutions
- Build a network of support and trust with the customer support team
What you'll need
- Fluent in written and spoken English
- Fluent in written and spoken French
- 3+ years of customer support experience
- Experience with email, phone, and/or live chat for complex issues and troubleshooting
- Bachelor’s degree or equivalent combination of education and experience
- Must work from Canada and cannot work outside the country
- Full availability for first 2 months, with no approved vacations in this period
- Fixed shift based in Central Standard Time
Skills
Customer supportTroubleshootingWritten and verbal communicationInterpersonal skillsMultitaskingProblem resolutionZendeskLiveAgent
Benefits
Health insurancePerformance bonusRRSP with employer matchVolunteer hours and sabbaticalDiscounted gym membershipCompetitive salary
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